FAQs

How would I get my products or leaflets to DLM?

Upon receipt of your confirmed booking, we will provide you with a localised delivery address where your material will need to be delivered to prior to the commencement date of your leaflet distribution. Alternatively, for a nominal fee, we may be able to arrange to collect your leaflets from you – full details will be provided to you on receipt of your booking.

What notice period is required for a leaflet distribution?

Ordinarily, we can make the necessary arrangements to commence your distribution with 7 to 10 working days notice. However, if you require a quicker turnaround please give us a call – depending on your requirements, we may be able to organise things more quickly for you.

How long will it take for my leaflets to be delivered?

This will vary and will depend very much on your chosen distribution method and the scale of your project. We will be happy to discuss your requirements with you and provide you with an estimate of the likely timescales.

How can I be sure that the distribution has taken place?

We take great pride in our Service and we have a clear and comprehensive approach to validating our Solus leaflet distribution. During the course of your distribution, a member of our dedicated Customer Service team will maintain contact with you and provide you with regular updates on the progress of your distribution. In addition to this, we arrange for all of our Solus distributions to be audited by a third party telephone back-checking company. This form of back-checking exceeds Industry approved standards and provides you with the peace of mind that your distribution will be Independently validated. For any Newshare distribution, back-check audits are arranged by the respective Publishers and copies of the reports can be obtained upon request.

What are the typical response rates?

Research by the Direct Marketing Association shows that:

  • 62-71% of consumers find door drops useful.
  • 48% have visited a store, bought a product or sent for information as a result of a door drop.
  • 79% keep, pass on, read or glance at door drops.

What if I am not happy with the service?

All complaints are dealt with in accordance with our complaints procedure which is set out in our Terms and Conditions (provided to all clients).

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